Towards a Unified Customer Vision

Identifying Consumers through Sales Channels

Today, consumers are "multichannel". They shop at the store, on a Web site, on a smartphone, or using kiosks.

Gaining consistent and comprehensive customer insight requires the ability to decipher shopping behaviours, identify shoppers across all sales channels, and communicate with them using the touch points they use, all of which is part of a unified customer vision strategy.

Multichannel CRM as a Way to Grow the Customer Repository

The main purpose of Customer Relationship Management is to know and identify customer categories at any time through any sales channel.

To help achieve this, Maxxing has designed Customer Management and Targeting – 2 comprehensive and powerful multichannel CRM and targeting/segmentation modules that make it easy to effectively manage all customer and/or prospect data coming from any sales or communication channel.

Maxxing's customer repository includes:

Information provided by the customer,
Core information: name, address, date of birth, income, club membership, etc.
Behavioural data: purchase, call and contact histories, preferences, etc.

All the data is fed into a database which centralises all useful information in real time in order to achieve a unified customer vision or 360° customer insight.

Scalable and flexible, Maxxing's multichannel CRM integrates seamlessly with the existing environment thus laying the foundations of a real multi-retailer customer relationship through support for multiple accounts, cards and customers.

Multichannel CRM is the right tool to:

Develop a unified customer repository,
Consolidate and unify customer insight,
Meet consumer expectations as closely as possible,
Communicate with and inform shoppers through their favourite touch points (opt-in / opt-out).

MAXXING at the 2012 Cegid Retail Forum

MAXXING at the 2012 Cegid Retail Forum – Paris, France – March 29, 2012
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Thank you for visiting us at RBTE 2012!

Thank you for visiting us at Retail Business Technology Expo 2012 in London!...
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Retail Business Technology Expo 2012: Come and see us at booth 720!

MAXXING exhibits at RBTE on March 13-14 at Earls Court in London, UK...
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MAXXING Newsletter March 2012

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Thank you for visiting us at the NRF Retail Show!

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MAXXING at the 2012 Cegid Retail Forum

MAXXING at the 2012 Cegid Retail Forum – Paris, France – March 29, 2012
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Thank you for visiting us at RBTE 2012!

Thank you for visiting us at Retail Business Technology Expo 2012 in London!...
Read more...

Retail Business Technology Expo 2012: Come and see us at booth 720!

MAXXING exhibits at RBTE on March 13-14 at Earls Court in London, UK...
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MAXXING Newsletter March 2012

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Thank you for visiting us at the NRF Retail Show!

We are now back from the 2012 NRF...
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MAXXING at the 2012 Cegid Retail Forum

MAXXING at the 2012 Cegid Retail Forum – Paris, France – March 29, 2012
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Thank you for visiting us at RBTE 2012!

Thank you for visiting us at Retail Business Technology Expo 2012 in London!...
Read more...

Retail Business Technology Expo 2012: Come and see us at booth 720!

MAXXING exhibits at RBTE on March 13-14 at Earls Court in London, UK...
Read more...

MAXXING Newsletter March 2012

Download the latest MAXXING Newsletter
Read more...

Thank you for visiting us at the NRF Retail Show!

We are now back from the 2012 NRF...
Read more...

MAXXING at the 2012 Cegid Retail Forum

MAXXING at the 2012 Cegid Retail Forum – Paris, France – March 29, 2012
Read more...

Thank you for visiting us at RBTE 2012!

Thank you for visiting us at Retail Business Technology Expo 2012 in London!...
Read more...

Retail Business Technology Expo 2012: Come and see us at booth 720!

MAXXING exhibits at RBTE on March 13-14 at Earls Court in London, UK...
Read more...

MAXXING Newsletter March 2012

Download the latest MAXXING Newsletter
Read more...

Thank you for visiting us at the NRF Retail Show!

We are now back from the 2012 NRF...
Read more...

MAXXING at the 2012 Cegid Retail Forum

MAXXING at the 2012 Cegid Retail Forum – Paris, France – March 29, 2012
Read more...

Thank you for visiting us at RBTE 2012!

Thank you for visiting us at Retail Business Technology Expo 2012 in London!...
Read more...

Retail Business Technology Expo 2012: Come and see us at booth 720!

MAXXING exhibits at RBTE on March 13-14 at Earls Court in London, UK...
Read more...

MAXXING Newsletter March 2012

Download the latest MAXXING Newsletter
Read more...

Thank you for visiting us at the NRF Retail Show!

We are now back from the 2012 NRF...
Read more...

MAXXING at the 2012 Cegid Retail Forum

MAXXING at the 2012 Cegid Retail Forum – Paris, France – March 29, 2012
Read more...

Thank you for visiting us at RBTE 2012!

Thank you for visiting us at Retail Business Technology Expo 2012 in London!...
Read more...

Retail Business Technology Expo 2012: Come and see us at booth 720!

MAXXING exhibits at RBTE on March 13-14 at Earls Court in London, UK...
Read more...

MAXXING Newsletter March 2012

Download the latest MAXXING Newsletter
Read more...

Thank you for visiting us at the NRF Retail Show!

We are now back from the 2012 NRF...
Read more...

MAXXING at the 2012 Cegid Retail Forum

MAXXING at the 2012 Cegid Retail Forum – Paris, France – March 29, 2012
Read more...

Thank you for visiting us at RBTE 2012!

Thank you for visiting us at Retail Business Technology Expo 2012 in London!...
Read more...

Retail Business Technology Expo 2012: Come and see us at booth 720!

MAXXING exhibits at RBTE on March 13-14 at Earls Court in London, UK...
Read more...

MAXXING Newsletter March 2012

Download the latest MAXXING Newsletter
Read more...

Thank you for visiting us at the NRF Retail Show!

We are now back from the 2012 NRF...
Read more...

MAXXING at the 2012 Cegid Retail Forum

MAXXING at the 2012 Cegid Retail Forum – Paris, France – March 29, 2012
Read more...

Thank you for visiting us at RBTE 2012!

Thank you for visiting us at Retail Business Technology Expo 2012 in London!...
Read more...

Retail Business Technology Expo 2012: Come and see us at booth 720!

MAXXING exhibits at RBTE on March 13-14 at Earls Court in London, UK...
Read more...

MAXXING Newsletter March 2012

Download the latest MAXXING Newsletter
Read more...

Thank you for visiting us at the NRF Retail Show!

We are now back from the 2012 NRF...
Read more...

MAXXING at the 2012 Cegid Retail Forum

MAXXING at the 2012 Cegid Retail Forum – Paris, France – March 29, 2012
Read more...

Thank you for visiting us at RBTE 2012!

Thank you for visiting us at Retail Business Technology Expo 2012 in London!...
Read more...

Retail Business Technology Expo 2012: Come and see us at booth 720!

MAXXING exhibits at RBTE on March 13-14 at Earls Court in London, UK...
Read more...

MAXXING Newsletter March 2012

Download the latest MAXXING Newsletter
Read more...

Thank you for visiting us at the NRF Retail Show!

We are now back from the 2012 NRF...
Read more...

MAXXING at the 2012 Cegid Retail Forum

MAXXING at the 2012 Cegid Retail Forum – Paris, France – March 29, 2012
Read more...

Thank you for visiting us at RBTE 2012!

Thank you for visiting us at Retail Business Technology Expo 2012 in London!...
Read more...

Retail Business Technology Expo 2012: Come and see us at booth 720!

MAXXING exhibits at RBTE on March 13-14 at Earls Court in London, UK...
Read more...

MAXXING Newsletter March 2012

Download the latest MAXXING Newsletter
Read more...

Thank you for visiting us at the NRF Retail Show!

We are now back from the 2012 NRF...
Read more...

MAXXING at the 2012 Cegid Retail Forum

MAXXING at the 2012 Cegid Retail Forum – Paris, France – March 29, 2012
Read more...

Thank you for visiting us at RBTE 2012!

Thank you for visiting us at Retail Business Technology Expo 2012 in London!...
Read more...

Retail Business Technology Expo 2012: Come and see us at booth 720!

MAXXING exhibits at RBTE on March 13-14 at Earls Court in London, UK...
Read more...

MAXXING Newsletter March 2012

Download the latest MAXXING Newsletter
Read more...

Thank you for visiting us at the NRF Retail Show!

We are now back from the 2012 NRF...
Read more...

MAXXING at the 2012 Cegid Retail Forum

MAXXING at the 2012 Cegid Retail Forum – Paris, France – March 29, 2012
Read more...

Thank you for visiting us at RBTE 2012!

Thank you for visiting us at Retail Business Technology Expo 2012 in London!...
Read more...

Retail Business Technology Expo 2012: Come and see us at booth 720!

MAXXING exhibits at RBTE on March 13-14 at Earls Court in London, UK...
Read more...

MAXXING Newsletter March 2012

Download the latest MAXXING Newsletter
Read more...

Thank you for visiting us at the NRF Retail Show!

We are now back from the 2012 NRF...
Read more...

MAXXING at the 2012 Cegid Retail Forum

MAXXING at the 2012 Cegid Retail Forum – Paris, France – March 29, 2012
Read more...

Thank you for visiting us at RBTE 2012!

Thank you for visiting us at Retail Business Technology Expo 2012 in London!...
Read more...

Retail Business Technology Expo 2012: Come and see us at booth 720!

MAXXING exhibits at RBTE on March 13-14 at Earls Court in London, UK...
Read more...

MAXXING Newsletter March 2012

Download the latest MAXXING Newsletter
Read more...

Thank you for visiting us at the NRF Retail Show!

We are now back from the 2012 NRF...
Read more...

MAXXING at the 2012 Cegid Retail Forum

MAXXING at the 2012 Cegid Retail Forum – Paris, France – March 29, 2012
Read more...

Thank you for visiting us at RBTE 2012!

Thank you for visiting us at Retail Business Technology Expo 2012 in London!...
Read more...

Retail Business Technology Expo 2012: Come and see us at booth 720!

MAXXING exhibits at RBTE on March 13-14 at Earls Court in London, UK...
Read more...

MAXXING Newsletter March 2012

Download the latest MAXXING Newsletter
Read more...

Thank you for visiting us at the NRF Retail Show!

We are now back from the 2012 NRF...
Read more...

MAXXING at the 2012 Cegid Retail Forum

MAXXING at the 2012 Cegid Retail Forum – Paris, France – March 29, 2012
Read more...

Thank you for visiting us at RBTE 2012!

Thank you for visiting us at Retail Business Technology Expo 2012 in London!...
Read more...

Retail Business Technology Expo 2012: Come and see us at booth 720!

MAXXING exhibits at RBTE on March 13-14 at Earls Court in London, UK...
Read more...

MAXXING Newsletter March 2012

Download the latest MAXXING Newsletter
Read more...

Thank you for visiting us at the NRF Retail Show!

We are now back from the 2012 NRF...
Read more...

MAXXING at the 2012 Cegid Retail Forum

MAXXING at the 2012 Cegid Retail Forum – Paris, France – March 29, 2012
Read more...

Thank you for visiting us at RBTE 2012!

Thank you for visiting us at Retail Business Technology Expo 2012 in London!...
Read more...

Retail Business Technology Expo 2012: Come and see us at booth 720!

MAXXING exhibits at RBTE on March 13-14 at Earls Court in London, UK...
Read more...

MAXXING Newsletter March 2012

Download the latest MAXXING Newsletter
Read more...

Thank you for visiting us at the NRF Retail Show!

We are now back from the 2012 NRF...
Read more...

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